Unsatisfied

I am extremely disappointed with the service I have received from Dotsure Insurance. I lodged a claim over two weeks ago and to this day it has not been finalised. I have been left without my vehicle all this time, and instead of assisting me, Dotsure seems to be working very hard to find reasons not to pay my claim.

I have paid my premiums faithfully every month without fail, expecting that when I needed support, my insurer would be there for me. Sadly, when the time came, Dotsure has let me down. The delays are unreasonable, the communication is poor, and the lack of urgency is unacceptable.

This experience has left me both angry and disappointed. If this is how Dotsure treats loyal, paying clients, then it raises serious questions about their commitment to customer service and fairness.

I would not recommend Dotsure to anyone looking for an insurer that actually delivers when you need them most.