Unresolved overdue vehicle accident third party claim

I lodged a Third Party claim to Dotsure in June 2024; the 60 business days I was informed it takes to finalise the claim elapsed on 10 October. I have been awaiting finalization of the claim to no avail. The consultant handling my claim, Malikah, keeps shifting the dates each time I call to follow up. Escalation of the matter to Lydia was not even acknowledged, let alone responded to! Second escalation was to a senior manager, Yolondie Watson; I'm yet to see if I will get a response. The bad service I have received from Dotsure insurance leaves me with a bitter taste in my mouth. I would never recommend Dotsure to anyone. They do not care about Third Party claims, dragging the matter unnecessarily. If you are the person inconvenienced by an accident caused by their policy holder; you are on your own. Never consider an insurance with Dotsure. It is bad news! I am still awaiting settlement of my claim more than 3 months later. I wonder whether it will ever be settled at all. No one who is already inconvenienced, deserves this kind of treatment. 👎👎👎