TV
Tashir V

1 reviews | Active since Jun 2026

02 May 2025, 08:47

Unreliable Debit Practices Causing Unnecessary Charges

I’ve noticed that this insurer tends to debit my account before the agreed-upon date, which has led to unexpected bank charges on more than one occasion. While it’s not consistent every month, it happens often enough to be concerning. Unlike my other insurers, who send a notification before debiting, this company does not provide that courtesy. I shouldn’t have to monitor my account so closely just to avoid extra fees. I expected more professionalism and reliability from an insurance provider. If this continues, I’ll have no problem moving to a more dependable company.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply02 May 2025, 10:33
Official
Hi Tashir, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za