Unprofessional, unreliable Dotsure

I had a mechanical breakdown on Friday between next to Queenstown traveling to East London rushing for a 13:40 flight, I received a most disgusting treatment & unprofessionalism from Dotsure. They towed my car to VW Queenstown, I needed a courtesy car that I'm paying for every month, they told me that I will get it after 48 hours. I was left stranded with a toddler, with so much luggage. The staff members were so rude they kept on dropping phones and giving me different information. I missed two flights and had to travel on the following day. I spent R6100 more because I had to book another flight & I couldn't make it even to the second flight. I've just spoken to their consultant now he told me that they will approve courtesy car after receiving some documents, something that they didn't mention when they were introducing their company to me because my mechanical plan was with Hollard and Dotsure took over from them. What they are continuing to do to me ,I don't wish it even on my worst enemy,rude unprofessional, unreliable company.