Unprofessional service
I don't even want to rate dotesure car insurance. Terrible service. I've got a new bakkie and have been waiting over a month for dotsure to install my tracker. What if my bakkie gets ****** today? How are they going to find it? Why am I paying my full amount with no tracker. When you ask for recordings they only send you the ones they want to, not the ones where they tell you something different. So annoyed!!! I won't recommend anyone else to your company again!!!!
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Vicki
We confirm that you sold the vehicle that was insured with and that you replaced it with a new one. The Netstar unit has to be de-linked, removed from the old vehicle, and installed into the new one.
Netstar experienced a delay in facilitating this process as they struggle to get hold of the person you sold the vehicle to. We sincerely apologise for the delay caused by this. In the spirit of treating you fairly, Netstar undertook to install a new unit to your vehicle.
A Netstar consultant will contact you for the fitment arrangement.
We trust you find the above in order.
Dotsure Resolutions Team
Dear Vicki
We confirm that you sold the vehicle that was insured with and that you replaced it with a new one. The Netstar unit has to be de-linked, removed from the old vehicle, and installed into the new one.
Netstar experienced a delay in facilitating this process as they struggle to get hold of the person you sold the vehicle to. We sincerely apologise for the delay caused by this. In the spirit of treating you fairly, Netstar undertook to install a new unit to your vehicle.
A Netstar consultant will contact you for the fitment arrangement.
We trust you find the above in order.
Dotsure Resolutions Team