UNPROFESSIONAL **********

Spoke to Nathaniel, Cate and Zukiswa none of them has answers. This insurance company collected a vehicle after an accident on 15/3/21 to date no documentation only calls from different people claiming to be from AA Dot sure legal department and their assessor Keith. Nothing is communicated in writing is no documentation with reference to the claim number despite all information provisioned to them including the AR. For 3weeks they collected the car and no repairs and the car was driveable with rear bumper damage how do we have that car write off if its fully driveable. Today we checked the car in Midrand as they alleged the car is in their service provider only to find a panel beater claim the car was by Dot sure removed at their premises which not communicated to. The only document we had a checklist for the moved car. How is this car write off and will nothing as per this insurance shared with only a rear bumper damage. We need the car and not happy with their clause : “Generally, we operate on a “Cash in Lieu” basis. This means that we settle your claims in cash so that you have the freedom to choose your own service providers and handle the accounts yourself. However, you can choose to have your claims settled the traditional way. Just let us know and we’ll update your policy accordingly. They never communicated removal of the car if they will pay it. This statement is totally not what this company practice. this is Day light *******.