Unprofessional Client Service

I have been with Dotsure for 5 or 6 years. I very disappointed to advise on the Poor service regarding a current claim. Since.I logged the claim 18 May. I was told to submit documents I did. No feedback until I called Tuesday morning. The handler name Christelle never picked up the phone to call snd keep me in the loop. On Tuesday afternoon I received another email to advise they require something else snd they busy laising with their service provider regarding the cost of replacement. Today 25 May called the morning was told Christelle will call no call so, I called again. Now I am told it's gone for verification 7 to 15 days wait. So they are contradicting their previous email. Which says it's gone through the assesser and " they lasìng with the service provider for cost of replacement".

I never received such Patric service from Dotsure before.