Unprofessional and poor service from

Ever since their name change from Oakhurst to Dotsure the service had deteriorated dramatically. When it was Oakhurst, I have a person who assisted me when all concerns and found that to an outstanding benefit compared to other insurance companies, unfortunately you became one of them and not your company does not deliver on customer service.

I was contact in May under false pretenses that this was a policy update call, however value add products were added to my profile and unauthorized debits off my account. Dotsure will never fail to send debit order collection emails to all there client reminding them to pay their debit orders each month.

When I queried the unauthorized debit order I was provided with excused, the call to do my own review and when I advised them of the TCF - Recommend products which earn the most commission vs needs of the customer I was advised that they would refund me. An amount of R 1004 was since been deducted from my account without my authorisation, no debicheck presented to by bank for the increased debit order amount. I have been partially refunded and have to keep following up on my own money. I am sure if anyone misses their debit order you suspend their policy, But I must wait patiently for my money. I have waited long enough to almost get another SMS from you requesting this months payment. On Monday I was advise i will get the balance of my money with 4-5 days, today is the 5th day. If I do not get the balance of my money by COB today, I will be writing to the Ombudsman as discussed with Limetyeni.