mM
mosimam M

1 reviews | Active since Jan 2017

11 Dec 2020, 11:08

UNPLEASANT SERVICE

I have received a letter on my email on the 5th December dated 4th December requesting a quotation from me within 7 days so tell me should I be held accountable for the fact that the letter was dated 4th December but delivered to me a day after and even if it is the case the 7th day is today by 10 am before the end of the day you cancelling the claim are you for real ,this shows that you have no interest at heart for your clients all you care about is to save yourself money that you get from us if this is the kind of services I'm getting from you then I don't know but I'm sure I will get the great service I'm expecting as an 8years client with no records of claims and no records of not paying you in time .

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Replies (1)
dotsure.co.za
dotsure.co.za's reply11 Dec 2020, 12:57
Official
Hi Mosima,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za