Unpleasant Experience

In all my years of being a loyal client I am at the point where I am truly not impressed with Dotsure. With my current car I have been claim free for 5 years and the first claim happened to be on the 1st of December after the hail storm, submitting the claim was not the problem, your problems starts after PG Glass has to contact you for fitment and don't think that if you call in or submit a call back that Dotsure will contact you, only 2 ladies dealing with that department and they are always in meetings or either on lunch. In the 3 weeks time I was contacted back once, PG Glass was absolutely horrible and they never made proper arrangements to assist with the claim and neither the person dealing with my claim at Dotsure, it didn't take them 2 weeks to increase my premium though. After how I was treated with such a small claim I'm even to scared to know how I will be treated in the event of an accident, I don't know if my insurer will actually have my back. I might be mistaken but I'm sure I have been with Dotsure for more than 8 years and not even that makes me a special client. I will really be reconsidering insurances in the new year.