1 reviews | Active since Jul 2012
******** DEBIT AFTER CANCELLATION
HELP! I'VE BEEN ******!!!!! I cancelled my insurance with DotSure on 24th February 2021 via email, after trying for a few days to contact them via phone, after I noticed that they increased my monthly premium last year without notifying or offering me an alternative as required by the Consumer Protection Act. I also confirmed my cancellation verbally when they called me to lower my premium as before the increase and never had any further communication from them. Despite this, Dotsure went ahead and deducted via debit order my premium for March and now for April! DotSure decided to increase my monthly premium, without informing me, and it's not the 1st time, at a time when I am driving less than 500km a year due to the lockdown, never claimed for the past 7 years, I am over 60 and when most other MVI companies are decreasing and/or offering their clients incentives and premium paybacks due to driving less. I wish to stress that I am already with another insurer and DEMAND that Dotsure IMMEDIATELY payback the R751.28 ******** debit from my account after I cancelled my insurance with them. I wish to recommend to other and prospective clients to STAY AWAY from DotSure. PLEASE HELLOPETER, HELP TO GET MY MONEY BACK!
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks,
dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks,
dotsure.co.za
No need for further investigating as I forwarded the mail I cancelled my policy again to you. Please confirm when will my money that was *******ly debited from my account be plaid back please!
Thank you
No need for further investigating as I forwarded the mail I cancelled my policy again to you. Please confirm when will my money that was *******ly debited from my account be plaid back please!
Thank you
| Ticket Resolved - Complaint | March 30, 2021 11:05 AM | From: | Dotsure Support
Our Support Rep has indicated that your ticket has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
Dotsure Support Team
https://dotsure.freshdesk.com/helpdesk/tickets/144516
I am not sure what was resolved as I received no communication regarding my complaint accept for acknowledging it. I demand that the ******* debit refunded today still please!
| Ticket Resolved - Complaint | March 30, 2021 11:05 AM | From: | Dotsure Support
Our Support Rep has indicated that your ticket has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
Dotsure Support Team
https://dotsure.freshdesk.com/helpdesk/tickets/144516
I am not sure what was resolved as I received no communication regarding my complaint accept for acknowledging it. I demand that the ******* debit refunded today still please!
Unfortunately I was in meetings and tried to return your call. However, based on our conversation the last time, it is obvious that no record is kept of telephonic conversations on your side otherwise all this would not have been necessary. Also, I am not sure what further needs to be discussed. You welcome to contact me via email or via this forum to confirm when you will refund the ******* debits from my bank account.
Regards
Alex
Unfortunately I was in meetings and tried to return your call. However, based on our conversation the last time, it is obvious that no record is kept of telephonic conversations on your side otherwise all this would not have been necessary. Also, I am not sure what further needs to be discussed. You welcome to contact me via email or via this forum to confirm when you will refund the ******* debits from my bank account.
Regards
Alex