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adil A
1 reviews | Active since Jul 2016
24 Apr 2026, 15:43
Unjustified SAFPS Listing and Defamation by Dotsure Insurance
I am writing this to express my absolute shock and frustration with the negligent manner in which Dotsure (under Badger Holdings) handles ***** investigations.
Without conducting a thorough or fair investigation, Dotsure has reported a ***** listing to the SAFPS against my name. Their "investigation" appears to be based on flawed assumptions—such as a single failed phone call—rather than any concrete evidence of wrongdoing.
I have repeatedly reached out to Dotsure to request the factual substantiation for this listing, yet my requests have been met with silence or generic referrals back to the SAFPS. It is incredibly damaging to have one’s reputation tarnished by an insurer that refuses to provide evidence for its claims or engage in a meaningful dispute resolution process.
I have given Dotsure ample time to rectify this error and remove the listing, yet the deadline has passed without any professional cooperation. Since they have failed to provide proof of ***** or retract their defamatory report, I am now left with no choice but to escalate this matter legally to protect my reputation.
Dotsure, I am demanding an immediate review of this case by a senior manager and the immediate removal of the unjustified listing.
Helpful (0)
Replies (22)0
Replies (22)
dotsure.co.za's replyOfficial
24 Apr 2026, 15:48Hi Adil,
We’re sorry to hear about your experience. We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
We’re sorry to hear about your experience. We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
dotsure.co.za's reply24 Apr 2026, 15:48
Official
Hi Adil,
We’re sorry to hear about your experience. We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
We’re sorry to hear about your experience. We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
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This is the response received , my issue is that DOTSURE has submitted the listing and is now shying away from the requests for evidence and facts
adil A's updateReviewer Update
25 Apr 2026, 12:49Please note that you have been advised on the process to be followed both by myself and the SAFPS.
We will not be responding to further emails at this stage.
Regards,
Jeanne
This is the response received , my issue is that DOTSURE has submitted the listing and is now shying away from the requests for evidence and facts
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adil A's update25 Apr 2026, 12:49
Reviewer Update
Please note that you have been advised on the process to be followed both by myself and the SAFPS.
We will not be responding to further emails at this stage.
Regards,
Jeanne
This is the response received , my issue is that DOTSURE has submitted the listing and is now shying away from the requests for evidence and facts
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adil A's updateReviewer Update
25 Apr 2026, 12:52I am writing this to express my absolute shock and frustration with the negligent manner in which Dotsure (under Badger Holdings) handles ***** investigations.
Without conducting a thorough or fair investigation, Dotsure has reported a ***** listing to the SAFPS against my name. Their "investigation" appears to be based on flawed assumptions rather than any concrete evidence of wrongdoing. I have repeatedly reached out to request factual substantiation for this listing, yet my requests have been met with silence or generic referrals.
Most concerningly, Dotsure has now explicitly stated in writing that they refuse to respond to further emails regarding this matter.
It is incredibly damaging to have one’s reputation tarnished by an insurer that refuses to provide evidence for its claims or engage in a meaningful dispute resolution process. I have given Dotsure ample time to rectify this error and remove the listing, yet the deadline has passed without any professional cooperation.
Since they have failed to provide proof of ***** and are now actively stonewalling communication, I am left with no choice but to escalate this matter legally to protect my reputation against this defamation.
Dotsure, I am demanding an immediate review of this case by a senior manager and the immediate removal of the unjustified listing.
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adil A's update25 Apr 2026, 12:52
Reviewer Update
I am writing this to express my absolute shock and frustration with the negligent manner in which Dotsure (under Badger Holdings) handles ***** investigations.
Without conducting a thorough or fair investigation, Dotsure has reported a ***** listing to the SAFPS against my name. Their "investigation" appears to be based on flawed assumptions rather than any concrete evidence of wrongdoing. I have repeatedly reached out to request factual substantiation for this listing, yet my requests have been met with silence or generic referrals.
Most concerningly, Dotsure has now explicitly stated in writing that they refuse to respond to further emails regarding this matter.
It is incredibly damaging to have one’s reputation tarnished by an insurer that refuses to provide evidence for its claims or engage in a meaningful dispute resolution process. I have given Dotsure ample time to rectify this error and remove the listing, yet the deadline has passed without any professional cooperation.
Since they have failed to provide proof of ***** and are now actively stonewalling communication, I am left with no choice but to escalate this matter legally to protect my reputation against this defamation.
Dotsure, I am demanding an immediate review of this case by a senior manager and the immediate removal of the unjustified listing.
dotsure.co.za's replyOfficial
28 Apr 2026, 07:30Hi Adil,
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
dotsure.co.za's reply28 Apr 2026, 07:30
Official
Hi Adil,
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
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adil A's updateReviewer Update
11 May 2026, 07:43This was done and still no response . People and Clients need to know the way your business treat clients and the poor customer service received from Dotsure .
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adil A's update11 May 2026, 07:43
Reviewer Update
This was done and still no response . People and Clients need to know the way your business treat clients and the poor customer service received from Dotsure .
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adil A's updateReviewer Update
11 May 2026, 07:47I am in receipt of your recent correspondence directing me to follow a dispute process for the current listing.
Be advised that the responsibility for this matter lies solely with dotsure.co.za. As it was your organization that initiated and placed the listing, the onus is on you—not SAFPS—to rectify the error. SAFPS acts on the data provided by its members; therefore, the issue cannot be resolved until you acknowledge the inaccuracy and formally withdraw the submission.
I find it unacceptable to be redirected to a third party to fix a clerical or procedural error made by your team. I expect dotsure.co.za to take immediate ownership of this dispute, contact SAFPS directly to update or remove the listing, and provide me with written confirmation once this has been actioned.
I trust this will be resolved without further delay or the need for legal escalation.
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adil A's update11 May 2026, 07:47
Reviewer Update
I am in receipt of your recent correspondence directing me to follow a dispute process for the current listing.
Be advised that the responsibility for this matter lies solely with dotsure.co.za. As it was your organization that initiated and placed the listing, the onus is on you—not SAFPS—to rectify the error. SAFPS acts on the data provided by its members; therefore, the issue cannot be resolved until you acknowledge the inaccuracy and formally withdraw the submission.
I find it unacceptable to be redirected to a third party to fix a clerical or procedural error made by your team. I expect dotsure.co.za to take immediate ownership of this dispute, contact SAFPS directly to update or remove the listing, and provide me with written confirmation once this has been actioned.
I trust this will be resolved without further delay or the need for legal escalation.
dotsure.co.za's replyOfficial
11 May 2026, 08:09Dear Mr Garib,
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
dotsure.co.za's reply11 May 2026, 08:09
Official
Dear Mr Garib,
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
Kindly follow the process that you were advised to follow to dispute the listing.
The dotsure.co.za team
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adil A's updateReviewer Update
12 May 2026, 14:14And still you guys dont understand my point above and still asking me to follow the process of contacting SAFPS
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adil A's update12 May 2026, 14:14
Reviewer Update
And still you guys dont understand my point above and still asking me to follow the process of contacting SAFPS
dotsure.co.za's replyOfficial
12 May 2026, 15:33Dear Mr Garib,
We confirm receipt of your response and will update you if there is any additional information made available.
The dotsure.co.za team
We confirm receipt of your response and will update you if there is any additional information made available.
The dotsure.co.za team
dotsure.co.za's reply12 May 2026, 15:33
Official
Dear Mr Garib,
We confirm receipt of your response and will update you if there is any additional information made available.
The dotsure.co.za team
We confirm receipt of your response and will update you if there is any additional information made available.
The dotsure.co.za team
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adil A's updateReviewer Update
12 May 2026, 15:49Which will never happen ...i can guarantee this ......there will be no response
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adil A's update12 May 2026, 15:49
Reviewer Update
Which will never happen ...i can guarantee this ......there will be no response
dotsure.co.za's replyOfficial
12 May 2026, 15:51Dear Mr Garib,
We are still awaiting feedback. We will update you as soon as we have more information.
The dotsure.co.za team
We are still awaiting feedback. We will update you as soon as we have more information.
The dotsure.co.za team
dotsure.co.za's reply12 May 2026, 15:51
Official
Dear Mr Garib,
We are still awaiting feedback. We will update you as soon as we have more information.
The dotsure.co.za team
We are still awaiting feedback. We will update you as soon as we have more information.
The dotsure.co.za team
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adil A's updateReviewer Update
12 May 2026, 15:54I am currently dealing with Dotsure regarding a dispute over inaccurate data. My experience has shown them to be a company that provides generic, automated acknowledgments rather than taking proactive steps to correct administrative errors.
When a company holds significant power over your personal and professional records, you expect a high level of diligence. Instead, I’ve encountered a "wait and see" approach that lacks transparency. Prospective clients should be aware that if an error occurs in your file, getting this company to take ownership and provide a clear resolution timeline is a significant challenge.
While I acknowledge your receipt of my response, a vague commitment to provide updates only "if information becomes available" is insufficient.
It is important for the public and prospective clients to understand that when a consumer identifies a factual error in their data, the onus is on the institution to investigate with urgency and transparency. Simply "holding" a response while administrative errors persist—errors that have real-world implications for the individual involved—reflects a lack of accountability.
I am requesting a definitive timeline for your investigation. I trust that Dotsure aims to be a company that values data integrity and consumer rights over administrative convenience.
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adil A's update12 May 2026, 15:54
Reviewer Update
I am currently dealing with Dotsure regarding a dispute over inaccurate data. My experience has shown them to be a company that provides generic, automated acknowledgments rather than taking proactive steps to correct administrative errors.
When a company holds significant power over your personal and professional records, you expect a high level of diligence. Instead, I’ve encountered a "wait and see" approach that lacks transparency. Prospective clients should be aware that if an error occurs in your file, getting this company to take ownership and provide a clear resolution timeline is a significant challenge.
While I acknowledge your receipt of my response, a vague commitment to provide updates only "if information becomes available" is insufficient.
It is important for the public and prospective clients to understand that when a consumer identifies a factual error in their data, the onus is on the institution to investigate with urgency and transparency. Simply "holding" a response while administrative errors persist—errors that have real-world implications for the individual involved—reflects a lack of accountability.
I am requesting a definitive timeline for your investigation. I trust that Dotsure aims to be a company that values data integrity and consumer rights over administrative convenience.
dotsure.co.za's replyOfficial
12 May 2026, 15:59Hi Adil,
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
dotsure.co.za's reply12 May 2026, 15:59
Official
Hi Adil,
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
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adil A's updateReviewer Update
12 Jun 2026, 06:43While I acknowledge that the matter is currently under dispute, I must express my concern regarding the amount of time that has already elapsed over a month . We have provided Dotsure with ample opportunity to substantiate their claim, and to date, they have failed to provide the necessary evidence to support this listing.
The current situation is untenable. Consequently, I require a definitive resolution to this matter with a timeline .3
Clearly Dotsure is unable to prove their listing
Clearly Dotsure is unable to prove their listing
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adil A's update12 Jun 2026, 06:43
Reviewer Update
While I acknowledge that the matter is currently under dispute, I must express my concern regarding the amount of time that has already elapsed over a month . We have provided Dotsure with ample opportunity to substantiate their claim, and to date, they have failed to provide the necessary evidence to support this listing.
The current situation is untenable. Consequently, I require a definitive resolution to this matter with a timeline .3
Clearly Dotsure is unable to prove their listing
Clearly Dotsure is unable to prove their listing
dotsure.co.za's replyOfficial
12 Jun 2026, 07:01Hi Adil,
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
dotsure.co.za's reply12 Jun 2026, 07:01
Official
Hi Adil,
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
The dotsure.co.za team
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adil A's updateReviewer Update
12 Jun 2026, 07:08Hi
i have followed protocol and the correct channels but i cannot allow your company to take the entire year to provide feedback , there is a 20 resolution period which Dotsure did not respond to within the time frame because dotsure is unable to justify their listing
i have followed protocol and the correct channels but i cannot allow your company to take the entire year to provide feedback , there is a 20 resolution period which Dotsure did not respond to within the time frame because dotsure is unable to justify their listing
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adil A's update12 Jun 2026, 07:08
Reviewer Update
Hi
i have followed protocol and the correct channels but i cannot allow your company to take the entire year to provide feedback , there is a 20 resolution period which Dotsure did not respond to within the time frame because dotsure is unable to justify their listing
i have followed protocol and the correct channels but i cannot allow your company to take the entire year to provide feedback , there is a 20 resolution period which Dotsure did not respond to within the time frame because dotsure is unable to justify their listing
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adil A's updateReviewer Update
12 Jun 2026, 07:08Provide me a timeline so we all on the same page and yes you can publish it here
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adil A's update12 Jun 2026, 07:08
Reviewer Update
Provide me a timeline so we all on the same page and yes you can publish it here
dotsure.co.za's replyOfficial
12 Jun 2026, 08:36Hi Adil,
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
These are the only steps that can be taken at this moment.
The dotsure.co.za team
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
These are the only steps that can be taken at this moment.
The dotsure.co.za team
dotsure.co.za's reply12 Jun 2026, 08:36
Official
Hi Adil,
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
These are the only steps that can be taken at this moment.
The dotsure.co.za team
We have been informed from our department looking at this case that the correct procedure is to follow the initial process you've been informed of to approach the SAFPS.
These are the only steps that can be taken at this moment.
The dotsure.co.za team
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adil A's updateReviewer Update
12 Jun 2026, 08:42Which part dont you understand this has been done over a month now and Dotsure has not provided feedback to SAFPS
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adil A's update12 Jun 2026, 08:42
Reviewer Update
Which part dont you understand this has been done over a month now and Dotsure has not provided feedback to SAFPS
dotsure.co.za's replyOfficial
12 Jun 2026, 08:56Hi Adil,
Please refer to our previous advice on who to approach to resolve your complaint. Unfortunately, we cannot assist any further at this point
The dotsure.co.za team
Please refer to our previous advice on who to approach to resolve your complaint. Unfortunately, we cannot assist any further at this point
The dotsure.co.za team
dotsure.co.za's reply12 Jun 2026, 08:56
Official
Hi Adil,
Please refer to our previous advice on who to approach to resolve your complaint. Unfortunately, we cannot assist any further at this point
The dotsure.co.za team
Please refer to our previous advice on who to approach to resolve your complaint. Unfortunately, we cannot assist any further at this point
The dotsure.co.za team
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adil A's updateReviewer Update
12 Jun 2026, 09:03You guys clearly dont understand SAFPS have already been contacted
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adil A's update12 Jun 2026, 09:03
Reviewer Update
You guys clearly dont understand SAFPS have already been contacted
dotsure.co.za's replyOfficial
12 Jun 2026, 14:03Hi Adil,
We've forwarded your response to the team.
The dotsure.co.za team
We've forwarded your response to the team.
The dotsure.co.za team
dotsure.co.za's reply12 Jun 2026, 14:03
Official
Hi Adil,
We've forwarded your response to the team.
The dotsure.co.za team
We've forwarded your response to the team.
The dotsure.co.za team