1 reviews | Active since Aug 2018
Unhappy With Dotsure insurance!!
People please stay away from this insurance company I signed up with Dotsure and they were nice and told me I get a netstar car tracker that is included in the insurance policy and Netstar came to install it just a day after the installion I cancelled my policy with dotsure and the rude lady had an attitude with me and told me even if I cancel my policy I still have to pay for the tracker to for 3 years but they didnt tell me this in the beginning telling me its free and this doesnt make ma very happy and I didnt appreciate the tone the consultant used with me.
Dear Christo
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Christo
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Christo
We confirm that the he terms and conditions of your policy regarding the Smart-Box were communicated to you telephonically during the underwriting call. This call was sent to you directly.
You were advised during this call that the Smartbox premium is included in your monthly premium. It was further advised that you have a separate 36 months contract with Netstar, and should you or the insurer elect to cancel your policy, you will be liable for the remainder of the months on the Netstar contract.
Regards
Dotsure Resolutions Team
Dear Christo
We confirm that the he terms and conditions of your policy regarding the Smart-Box were communicated to you telephonically during the underwriting call. This call was sent to you directly.
You were advised during this call that the Smartbox premium is included in your monthly premium. It was further advised that you have a separate 36 months contract with Netstar, and should you or the insurer elect to cancel your policy, you will be liable for the remainder of the months on the Netstar contract.
Regards
Dotsure Resolutions Team