Unhappy

I have been with Dotsure for nearly or maybe longer than 10 years.

Recently I have made 2 separate claims which both had not been paid in full.

I have waited for payments to be made, normally I receive it within 48hrs. I submitted a claim last week Wednesday, received an email it has been processed but money is still not in and full amount not paid. What is the point of a booster? I am really not happy with this. I never had any issues in the past.

Now upon emailing I received a response and upon replying says I need to go onto ACE bot. Pointless when its a bot, human touch is needed.