UNHAPPY EXPERIENCE WITH TRYING TO REGISTER A CLAI

I have tried to make a claim; however, they seemed to have changed from the good old easy way (email) to their portal. I have been struggling with this for hours now because I don't understand how the download works. I also tried phoning them, but their phone isn't working either! I have only made one claim since I took out the policy and so I am incredibly fed-up with the way this has turned out ! If they were to give me their physical address, at least I would be able to organise a courier.