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NOMFUNDO N
1 reviews | Active since May 2017
16 Aug 2022, 14:36
UNHAPPY CUSTOMER
This morning i put in a claim before 10am and got a response around 13:00. sent a quotation and now DotSure is asking for a damage report. To get that Damage Report will cost me R5100 for dealership to remove the gearbox. quotation is for the damages on the car, i do not understand this part. i am so ready to cancel if they are not getting back to me by business hours today. UNHAPPY CUSTOMER
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
16 Aug 2022, 14:40Hi Nomfundo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply16 Aug 2022, 14:40
Official
Hi Nomfundo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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NOMFUNDO N's updateReviewer Update
17 Aug 2022, 13:58Hi Dotsure. i would like to cancel my policy with immediate effect. i am not happy i must say. the claim was put yesterday before 10am. and SMS for assessor appointed to view damage report was received yesterday at 5pm. only now that Aphiwe is looking at my service history that was sent this morning at 10am. worse insurance ever. worse.
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NOMFUNDO N's update17 Aug 2022, 13:58
Reviewer Update
Hi Dotsure. i would like to cancel my policy with immediate effect. i am not happy i must say. the claim was put yesterday before 10am. and SMS for assessor appointed to view damage report was received yesterday at 5pm. only now that Aphiwe is looking at my service history that was sent this morning at 10am. worse insurance ever. worse.
dotsure.co.za's replyOfficial
26 Aug 2022, 15:02We are so sorry to hear about your experience and apologise for any inconvenience caused. A consultant should contact you shortly.
dotsure.co.za's reply26 Aug 2022, 15:02
Official
We are so sorry to hear about your experience and apologise for any inconvenience caused. A consultant should contact you shortly.