MR
Matshidiso R

1 reviews | Active since Nov 2022

19 Sept 2023, 20:10

Unhappy client

Policy Number: UDWD***

I'm certainly not happy I don't know if I'm missing anything.well this is how it goes, like any other insurance company that randomly calls you to join their insurance policy.i received a call from a guy to introduce me about dotsure and I later got interested and he stated after first deduction my car will be insurance well after being debited for 2 months my car experience problems recently and I decided to claim ..I was called and told that I have to waiting 60days which I was never told about or rather sent a contract to ,only today they decide to sent the contract.im sorry but I feel ****med because after my details where taken no contract was sent to me except today when I decide to claim. If I had known about this waiting period I wouldn't have joined this at all .now I'm paying for something that I'll never benefit from.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply20 Sept 2023, 09:49
Official
Hi Matshidiso , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologize for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za