Unhappy client

Item: dotsure.co.za
Rating: 1
Author: Anonymous W

What a bad service i have recieved...0n june i have was send my updated endo*****t schedule by the consultant but now that i need to claim they coming with excuses that my policy cover the warranty and they say the schedule that has my details and inial and policy number was send by error...now that i need to claim they telling me that the update of the policy was the error so unprofessional because i have a proof of everything they emailing to me.i cant wait to cancel this policy

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

22 Jun 2023, 10:28

Hi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply22 Jun 2023, 10:28

Official

Anonymous W's updateReviewer Update

22 Jun 2023, 11:08

I can't belive that you called me just to tell me that you have send me the schedule by error.instead of fixing the problem that was caused by you...this is not the kind of errors a company can make...you can't be trusted and I'm glad that this is the only policy I have with you guys

Anonymous W's update22 Jun 2023, 11:08

Reviewer Update