Unfair towing requirements and poor communication.

I am highly dissatisfied with the handling of my claim under Policy for my Audi A3. Dotsure is refusing to process my claim until I provide damage photos and an assessment report. However, these can only be obtained once the car is towed to an RMI-approved workshop. Dotsure will not clarify if they will arrange the tow or if I must pay upfront for reimbur*****t, despite my policy including tow-in benefits.I have already submitted the service history. The remaining documents cannot be produced until Dotsure authorizes the tow. My claim is now stuck due to their operational delays, risking my 16 June 2026 deadline.I request that Dotsure: Immediately authorize and facilitate the vehicle tow to an RMI workshop. Provide written clarity on towing cost rules and Escalate this to a claims manager urgently.