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Magda H

1 reviews | Active since Feb 2019

26 Feb 2019, 09:11

Unfair cancelling of items

Hi My sons laptop screen was claimed for on 04/04/2018 and Dotsure paid out R1305. Now again - on 15/02/2019 I want to claim again because the screen was broken - then Dotsure told me but the laptop was taken off the insurance ! Not by ME and not under my instructions - and It was taken off (as NORMAL according to Dotsure ) because I claimed for it ? Excuse me - on 4 September 2018 - I claimed for my son's cell phone that was ****** and asked that that cell phone should be taken off and a new one to be added (Not the laptop).So now - I can not claim for the laptop !

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Replies (2)
dotsure.co.za
dotsure.co.za's reply26 Feb 2019, 10:16
Official
 
Dear Magda,

Thank you for contacting us. 

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform. 

We trust you find the above in order. 

Regards 

dotsure.co.za Resolutions Team 
dotsure.co.za
dotsure.co.za's reply13 Mar 2019, 09:08
Official
Dear Magda

We refer to your Hello-Peter  complaint logged on 26 February 2019, contents of which have been noted.

We apologise for the inconvenience caused. We further confirm that the matter was resolved and your claim was settled and finalised on 06 March 2019, in line with the terms and conditions of your policy.

We trust you find the above in order.

Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.

Kind regards

Dotsure Resolutions Team