TN
Thulile N
1 reviews | Active since Jan 2015
30 Jan 2015, 10:57
UNEXPLAINED DEBITS FROM MY ACCOUNT
I joined Dotsure on Tuesday (27 January 2015). And today they debited from my account three times, firstly it was R175, then R1 355.99 then R105. When I called to enquire, the lady I spoke to told me I had agreed to home cover, which I never did, then the other debits she couldn't explain and asked me to wait until someone else call me. It's only been 3 days and this is the pathetic service they are giving me.
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Replies (1)dotsure.co.za's replyOfficial
03 Feb 2015, 07:12Hello Thulac26,
We do apologize for the misunderstanding caused regarding your monthly debits. We can confirm that that you have been contacted regarding this matter and that you are happy with the feedback provided.
Please do not hesitate to contact Sune' in the Resolutions department for any further assistance regarding the matter.
Kind regards
The Dotsure Team
We do apologize for the misunderstanding caused regarding your monthly debits. We can confirm that that you have been contacted regarding this matter and that you are happy with the feedback provided.
Please do not hesitate to contact Sune' in the Resolutions department for any further assistance regarding the matter.
Kind regards
The Dotsure Team
dotsure.co.za's reply03 Feb 2015, 07:12
Official
Hello Thulac26,
We do apologize for the misunderstanding caused regarding your monthly debits. We can confirm that that you have been contacted regarding this matter and that you are happy with the feedback provided.
Please do not hesitate to contact Sune' in the Resolutions department for any further assistance regarding the matter.
Kind regards
The Dotsure Team
We do apologize for the misunderstanding caused regarding your monthly debits. We can confirm that that you have been contacted regarding this matter and that you are happy with the feedback provided.
Please do not hesitate to contact Sune' in the Resolutions department for any further assistance regarding the matter.
Kind regards
The Dotsure Team
