JP
Jaco P
1 reviews | Active since Jan 2021
24 Jan 2023, 14:08
********* ******** company
********, I submitted a claim for my dog having a hysterotomy and being chipped. They refuse to pay out the two different claims as I submitted them on the same day!!!!! They say that constitutes 1 claim. Time to cancel!
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Replies (3)
dotsure.co.za's replyOfficial
24 Jan 2023, 14:29Hi Jaco, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply24 Jan 2023, 14:29
Official
Hi Jaco, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
JP
Jaco P's updateReviewer Update
26 Jan 2023, 09:28Still waiting on a resolution. I just submitted the complaint form.
JP
Jaco P's update26 Jan 2023, 09:28
Reviewer Update
Still waiting on a resolution. I just submitted the complaint form.
dotsure.co.za's replyOfficial
09 Jun 2025, 10:27Hi Jaco, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply09 Jun 2025, 10:27
Official
Hi Jaco, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za