********* business acumen!!! Disgusting!!!

I am having the worst time with this dotsure insurance. I cancelled my policy with them and asked for my refund. I was told by Jade on email that it takes 3 to 4 workings days for my refund to be done. But they track your account nonstop in order to get the money from your account. I told Jade I want my refund done immediately she then advised that the inly way that could be done is if I send through a statement showing the debit order that went off and only then is it is immediatly refunded. I did this I sent through the statement as required in order for them to see the debit order which has all their details on the debit order. Today I received an sms stating my refund will be done in 3 to 4 workings days!!! What the ****!!! And I have Jades email to me which is on black and white whereby she states the requirements!! Now that is blatant lies!!! ********* on their part... I am beyond livid at the way they conduct their business. They have no ethics at all. You cannot make promises and then go back on them... Because I comp**** and did as was requested in order for them to see what the debit is on my statement and it was jot reversed because it would have shown as they could see. Because why else ask for statement if they feared debit orders would be reversed. They need to have a look at how the conduct their business and their way of communication. Do not over promise and under deliver to customers it is simply *********... I want my money by this evening as I was told immediate payment will be done upon receipt of my statement. The ombudsman needs to take this company to task.