US
Ursula S
1 reviews | Active since Jul 2020
15 Sept 2022, 09:56
********* behaviour by Dotsure
Shocking that you pay a premium which covers you for routine care teeth cleaning as well as vaccinations but if you have it on the same day and its on the same invoice they only pay you for 1 of the procedures. A nice way to rob cliebts for what they pay for. The excuse is that the wording is in the policy document. How many clients read through every word in the policy document and remember every single thing years later. Its a clever way of catching people by not paying them out what they covered for! Cancelled my dotsure policy immediately as I feel they are not ethical and do not look after their clients interest.
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Replies (1)dotsure.co.za's replyOfficial
15 Sept 2022, 10:12Hi Ursula, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply15 Sept 2022, 10:12
Official
Hi Ursula, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
