Unauthorized installment

Be very careful when doing an enquiry with this company. One of their consultants phone us when we enquire about pet insurance. The consultant keep on talking and just wanted to sign us up. We told her no we only want info first. She asked our details and banking details, saying that when we. Decided then she has our detail on file. We told a to send us documentation to look at then we will decide if we will take insurance. Yesterday a installment went off our account without us giving any permission to do so. This is *****. So please be careful when dealing with this sly company