Unauthorized debit orders after cancellation, no refund after 3 months

Jehaan Bahnsen told me on the 10th of June that she is personally sorting out the refund. On Saturday I once again phoned dotsure and spoke to her. Only then did she get authorisation for the refund. No proof could be sent because their system could not send me a sms. The finance department was also not in and couldn’t send me proof of payment. Her supervisor was also not available to contact me. Dotsure took R1014 out of my account *******ly and are now using every tactic in the book to delay the refund. First they did not receive the cancellation email, and only picked it up after I sent proof thereof. Then they tell me on the 2nd and on the 10th that the refund has been done. Still no payment, still no proof. They lie constantly.