Unauthorized can

I have no stars to give for the pathetic service I received from Dotsure.

I did, however, speak to two wonderful client service representatives from the vehicle department, Nikiwe and Anathi, who were incredibly empathetic and helpful in resolving my issue. Thank you both for your assistance.

That said, the fact that my policy was cancelled is completely unacceptable. Dotsure seems able to call you every two minutes to upsell or thank you, but when it comes to critical matters like this, they fall short.

The only explanation I was given was that it was a "system error" and when they needed to start your other vehicle they cancelled the entire policy-apparently, the existing policy had to be cancelled and re-added because the original agent couldn’t make "changes" to it. Honestly, what a ridiculous excuse.

I’m extremely disappointed with the overall service. Dotsure, do better.