KM
Kat M

1 reviews | Active since Oct 2024

01 May 2025, 06:54

Unauthorised multiple debit orders

My experience with dotsure started promising. The advisors were friendly and explained well. I was shocked that dotsure actually has vehicle insurance as I was under assumption that it was just for pet insurance but decided to give them a try.

That was a big mistake. I took out comprehensive cover but to my surprise I received multiple debit order mandate requests I did not approve any of them as I had not agreed on anything additional.

My debit order went off with the premium agreed on, on the 25th but it had another debit order that I had not agreed on. It got even worse yesterday 30/04/2025 I had two other debit orders come off my account from dotsure upon investigation they are also for separate covers that I had not agreed on.

I am furious as I did not authorize this. I need you to cancel my policy and refund me all my money as I had not authorized all these other debits on my account.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply01 May 2025, 06:59
Official
Hi Kat, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za