aA
ashleyoverseas A

1 reviews | Active since Aug 2016

14 Aug 2017, 11:23

Unauthorised debit orders and calls from collection agencies

<p>I cancelled my policy end May and the debit orders have still not stopped. Below is the first complaint I logged... this is not resolved</p> <p>----------------</p> <p>Unauthorised debit order after cancellation of policy<br />I cancelled by policy effective end May - I have since gotten 2 unauthorised debit orders from you - 5 June and 23 June for R129</p>

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Replies (2)
dotsure.co.za
dotsure.co.za's reply14 Aug 2017, 12:13
Official

Dear Ashley

Thank you for contacting Dotsure.

We will investigate your complaint and get back to you as soon as possible.

Regards

Dotsure Resolutions Team

dotsure.co.za
dotsure.co.za's reply16 Aug 2017, 12:17
Official

Dear Ashley

We apologise for the inconvenience caused.

We confirm that you were contacted by Mercia Maphiri from Netstar on 16 August 2017 to assist with the account cancellation and premium refund.

We trust you find this to be in order.

Regards

Dotsure Resolutions Team