Unauthorised debit order after cancellation of policy

Item: dotsure.co.za
Rating: 1
Author: ashleyoverseas A

<p>I cancelled by policy effective end May - I have since gotten 2 unauthorised debit orders from you - 5 June and 23 June for R129</p>

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

26 Jun 2017, 11:43

Dear Ashley

Thanks for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

dotsure.co.za's reply26 Jun 2017, 11:43

Official

Dear Ashley

Thanks for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

dotsure.co.za's replyOfficial

27 Jun 2017, 08:41

Dear Ashley

We confirm that we have investigated your complaint and advised you that your Netstar contract was still being deducted and have arranged for cancellation and a refund.

We trust that you find this in order.

Regards

Oakhurst Resolutions

dotsure.co.za's reply27 Jun 2017, 08:41

Official

Dear Ashley

We confirm that we have investigated your complaint and advised you that your Netstar contract was still being deducted and have arranged for cancellation and a refund.

We trust that you find this in order.

Regards

Oakhurst Resolutions