Unacceptable

I am extremely disappointed with the service I received from Dotsure, specifically from an agent named Shane Leonard. She processed a debit order on my account without my authorization. I never signed any consent forms, never finalized any agreement, and clearly stated that I am unemployed.

Despite this, a debit order still went off my account. This is completely unacceptable and unprofessional. No company has the right to take money from a customer without proper permission or signed approval.

I feel misled and taken advantage of, and this experience has caused me unnecessary stress. I expect the debit order to be cancelled immediately and my money refunded. I am sharing my experience so others are aware and can be cautious.