Unable to communicate with Dotsure.

Emails sent to *** are undeliverable with error "'***' on 11/05/2021 07:22 Server error: '451 4.3.5 Server configuration problem' I then tried logging in online but now the login requires an OTP. I requested an OTP via SMS but no OTP is received. I then requested one via email, still no OTP is received. Calling them: the voice prompt says that 'for motor and pet insurance' dial option 2 (I think it was) get through to a person on the other end and its 'oh no wrong department, let me transfer you' They transfer and then you get cut off!! Three times I tried!

What the hell is going on Dotsure?

I eventually tried chatting to an agent via their site. 1. No there's nothing wrong with their systems or emails, must be all in my head. 2. She gives me her email address to send my claim to but an hour later she still hasn't received it. But still there's no problems there side hey? 3. I eventually send the docs via the chat just to get the claim lodged.

Today, 19 May 2021, I received the payment breakdown and I have queries, and guess what? I can't email them, (get the same error) I can't login and I can't get through to them on the phone!! WHAT THE HELL. I need to start looking for another insurer because I can't handle bad service, and this is the ultimate of bad service.