TD
Tasneem D
1 reviews | Active since Mar 2009
26 May 2023, 14:51
Unable to cancel policy with Dotsure.
Dotsure was not able to assist and I advise you if you with them to please review your policy as I felt that I was not advices properly.
I need to cancel my policy as I have receive a better option from another Pet medical aid. I have been trying to cancel for the past week which means I am having to pay for a policy for an extra week for no reason simply because I can’t cancel it. Dotsure called once, I was not able to take the call as I also work and can’t sit the entire day waiting on Dotsure to call. It’s been an absolute nightmare dealing with Dotsure
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Replies (1)dotsure.co.za's replyOfficial
26 May 2023, 15:00Hi Tasneem, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply26 May 2023, 15:00
Official
Hi Tasneem, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
