Unable to cancel

I have tried to cancel this policy for 2 months now. It is virtually impossible. I have wasted airtime holding on to speak to Cindy Pillay, who is never available and does not phone back. Meanwhile, the debit order for this policy still goes through at month end. On top of that, instead of cancelling the policy, I received a new policy to review!! They are quick to sign you up but just try to cancel!! I have had this policy for years now but since being retrenched I cannot afford pet insurance anymore. Can someone from Dotsure please contact me urgently?