*****ulent practices

1. Spoke to a consultant a few days ago after i sent my previous insurance documents to your office for the 3rd time. Your consultants really need to pay closer attention to documentation they receive from clients I explained to the first consultant on the first email where the dates where over the phone and still I receive messages asking for the same documents.

2. Now after sending this the consultant advised me my premium is going to increase because of my previous claim with my previous insurance which if you listen to the recording i told the sales representative about the claim being for my vehicles tires that were ****** during covid. She understood and informed me my premium would be R600 pm i was happy with that and signed up to join with dotsure. Now my premium increases to R731. To someone who isn’t employed R131 is a lot of money.

3. I requested to speak to a manager and here i am still waiting. Now you have 3 options. Option 1 return my premium to what I signed up for immediately as i will not be held liable for your errors in quotation and we can continue with our current client/insurance provider relationship.

Option 2 refund my funds i have paid over to your office including the R600 for the tracking device and I’ll courier you tracking device back to your office.

Option 3 I contact the insurance ombudsman open a case with them and also open a ***** case with the saps and i speak to my lawyer

I will wait to speak to a manager or i will direct this to your CEO