Turning point on my perspective of Dotsure

I took out vehicle insurance with Dotsure when I purchased my vehicle.

I was at work and a bit distracted when I took out the policy. I guess I did not thoroughly understand some parts as the agent explained to me. The misunderstanding led to me not being happy with Dotsure as I did not leave sufficient funds in my account for the amount that was supposed to be debited. This caused the debit order to bounce which made me quite irate.

I started shopping around for other insurers, I had decided on an insurer. I phoned Dotsure to cancel my policy, that is when I came in contact with Dallin Sondile. He was very professional and understanding of everything, he made me feel valued which was the turning point for me. He made me a counter offer which I accepted. I called the other insurer that I had decided on to cancel my policy which was to commence with them. They gave me another counter offer which I refused, they tried persuading me by saying that Dotsure is still a new insurer and not an established one like them. This did not work. All because of the service that I received from Dallin Sondile. As mentioned previously, he made me feel valued and made me feel that I can trust Dotsure. It has been 2 months and I have no complaints at all.