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Russell Z
1 reviews | Active since Feb 2021
10 Jul 2023, 05:11
Trying to cancel pet insurance
Following a move overseas, I have sent two emails two weeks apart trying to cancel my pet insurance. Dotsure customer service response by email is that they will 'review my request and send a personal response usually within 24 hours'. I am still waiting on a confirmation of cancellation.
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Replies (2)
dotsure.co.za's replyOfficial
10 Jul 2023, 09:52Hi Russel, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply10 Jul 2023, 09:52
Official
Hi Russel, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Russell Z's updateReviewer Update
10 Jul 2023, 10:18No-one needs to contact me to investigate the matter. I have just received yet another of the same emails saying I will hear back in 24 hours. Please just cancel the policy.
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Russell Z's update10 Jul 2023, 10:18
Reviewer Update
No-one needs to contact me to investigate the matter. I have just received yet another of the same emails saying I will hear back in 24 hours. Please just cancel the policy.