Treated unfairly

Writing this with an heavy heart. Almost 3 full weeks without a vehicle, whereas we have an insurance. Years back we signed up with AA / Dotsure insurance, little did we know that when we in need for an insurance to come through for us, we will not get any satisfaction response. Been involved in an accident on the 30th of June, hospitalized and survived. Till today our car has not been fixed, instead our claim was rejected by Dotsure, saying I was not noted on the schedule whereas on the recordings when we signed up, the agent was told that I do drive the vehicle but because my husband also drives the vehicle, then agent decided to note only my husband on the schedule. Disappointed and hurt that all the time we thought we had a reliable insurance and when we in need of their assistance, they are not prepared and willing to assist. We have been loyal customers, paid our policy on monthly basis without fail but when we in trouble, Dotsure is nowhere. The worst part is fact that we requested a comprehensive cover now we are told that our policy is a nominated policy whereas we did not even nominate a driver, even not noted on the schedule they sent to us. The part that is so vague about this whole scenario, they saying it’s a nominated driver policy but there is no nominated driver and agent only noted my husband as a regular driver whereas the agent was told that I, the wife also drives the vehicle. I even have power of attorney , the car is registered under my name. Recordings are clear, my details were provided. Now am sitting with A200 Mercedes Benz damaged and covered under AA/ Dotsure but claim was rejected. Where one must go and do? We have been victimized by Dotsure not only now, manier times.

Moreover schools are opening soon, we have one car, how am going to jungle around with 2 kids I must drop in different schools.

For the past 3 weeks in the cold weather of CT, been jangling between taxis and buses while my car is parked in the garage. A whole insured vehicle.

Dotsure George branch has failed us, has victimized us.