Total *******, insurance cancelled before I asked it to be.

I received a call from dotsure with regards to my tracker apparently needing to be upgraded. Funny how it just so happens that my netstar contract has just finished, and I am no longer locked in, and now they wanted me to agree to another 3 years! This got my alarm bells ringing and I decided to shop around after my premiums have gone up consistently over the past 3 years while I have not had any MVA, and I told your rep that I was doing so.

Just one quick search and I got a bunch of quotes (one even from dotsure!), with similar cover, not one of them was even half of what my current premium is. I completely understand that my profile has changed over the years having not needed to claim for more than a broken window and roadside assistance (to be fair, they handled this very well and that is the only reason I've put two stars). I had called multiple times over the years to try and renegotiate my premiums like I was promised was possible when I signed on.

Soon after I had received the other quotes, I got a call back from Jessica who had magically been able to cut my premium in HALF, with the same excess. This broke the last of my trust with Dotsure, and as good as the premium sounded, I kept looking. Only offer the lower premium when I threaten to leave while I am no longer under contract. Nice.

Within an hour I signed up with another insurer who offered even better rewards, ZERO excess, and somehow still a lower premium, and agreed for my cover to start 01/06/20.

I got in touch with Jessica again to cancel my insurance. She was suddenly very blunt with me, didn't explain the process, didn't listen to me when I said that it needs to be cancelled at the end of the month, and tried to end the call before anything was properly agreed to. This morning I got a message saying that my insurance has been cancelled as of 29/05. That was not what was discussed, and I have already paid for the month!

I can't figure out if this was malicious so that I now have a gap in my cover, or just simple incompetence. Either way, I will not be able to drive my vehicle this weekend... Thanks Dotsure!