Took out car insurance with Dotsure and I don't even know if i'm insured

Took out car insurance with Dotsure and I don't even know if i'm insured. Took out insurance with Dotsure on 28 May 2019. Received emails and policy documents stating I would only be insured once the first premium is deducted on 25 June 2019, but in the meantime, a Netstar tracker would be installed on my car before the first premium is deducted. On 30 May 2019 I get an sms stating that someone from Radio Autosonic will contact me to install the tracker. Nobody calls me for a while, I reply to the sms as was recommended, I sms on 6 June & 9 June 2019. No one gets back to me. Stefka Hoffmeester from Oakhurst Insurance calls me on 20 June 2019 to arrange fitment with Radio Autosonic and tells me, she'll arrange a fitment on 26 June 2019, I make arrangements with my boss so that I am available at work, no one calls me to confirm. On 28 June 2019 Sonja from Radio Autosonic calls but I deliberately ignore her call, because I am beyond ****ed by now! She sends me a Whatsapp message asking to reschedule. I insist that they come to my house to do the tracker installation because I have been terribly inconvenienced. She says they do no do call outs on a weekend. I tell her my previous insurer had C-Track come to my house on a Saturday to do an installation, she still insists she wants to do it at her convenience. So I decided, to hell with it! I do not want anything to do with Radio Autosonic. But what upsets me even more is that Dotsure has not even tried to assist in any other way. Eager to deduct from my account on 25 June 2019, but not so much as a call thereafter. I emailed Cinteasha Swartbooi at Dotsure on 28 June 2019, she tells me they're escalating the matter. I email her again on the 1st of July 2019, no response to date. What is obvious to me now, is that Dotsure knows absolutely nothing about insurance!!! They should stick to insuring damn animals, coz that is how they treat their clients. Dotsure is a flippin circus!!!!! Nothing professional about these people.