To trust or not trust Dotsure?

I wrote a review 2 weeks ago about my premium going up from R600+ to R900+ for my dog Sophie who is 15 years old and I had a phone call to ask me why I couldn't afford it. I said it was because I was a pensioner and I couldn't afford a R300+ increase and she agreed to put my premium down to R400 for 3 months and then review it. I had to submit a claim on the 20th February and having heard nothing I contacted them to be told that their is a delay processing claims due to an influx of claims received! She then said that a consultant spoke to me and mentioned that I will think about a downgrade and discount! Do I accept it? I rep**** that this is not what happened, she made no mention of a downgrade only a discount. She came back and said that she had checked it and the discount will be app**** for my next debit and that it is a 50% discount for 3 months and that my policy would stay the same and would not be downgraded. So what happens in 3 months time do they put it back up to R900+ which I can't afford? They know full well that I can't go to another insurance company as Sophie is too old, so I am well and truly stuffed!!!