Time is mony

Took out a warranty on my car in March 2023. Grate service when you sign up, but when you need to claim its another story. Still have not heard a word from them after submitting all paperwork. Do not even know if there are papers outstanding or not. Phone lines to warranty claims don't work. Emails are not answered. Today is 1 week sins my claim was submitted and car is still standing. If I could only get a auto answer or something to tel me that they received my paperwork or someone is working on it and takes 2 weeks OK. But only silence. Automated chat line says they will call ASAP. What does that mean. AS Slooooo as Possible.