Threats, incorrect information, incorrect debit orders, neglegance etc. Overall poor customer service!!!

I cancelled my policy due to poor customer service regards to incorrect information from a sales consultant, incorrect debit order amounts, neglegence (one of my pets was not covered as requested, and lastly but shocking, a consultant manager threatened me that a note will be added to my profile stating that future claims should be investigated for *****ulent claims. What a threat and insult to a customer who never engaged in such activities. Please get your facts straight as I will not entertain these type of threats and will not hesitate to take legal action against false accusations. My records are clear. Please train your staff properly to answer customers' questions correctly before signing up a new policy. Being a disgusted ex customer is an understatement. Top management unavailable to handle such issues!!! Lastly, my previous complaint was unresolved. No representative called me to solve my query as on my previous review. It is easy to say we will contact you shortly but another to actually do it.