This is not a seamless process

Taking out the insurance is a bit of a pain, you complete a whole host of questions online and then still have to spend time with someone on the phone. The premium i got is also vastly different from the one quoted online but given that it is lower I don't mind! Don't position this as an online process, just say it is call centre driven then I know to prepare for that. There are few things as annoying as expecting a digital online process and then ending up in a call centre. Yes the agent was knowledgeable and helpful but I didn't want to talk to someone on the phone to start with. 5 stars for the agent 2 stars for misleading me to dotsure.