zT
zoliswa T
1 reviews | Active since Jan 2014
25 Sept 2015, 21:06
this company never responds to any queries I have
In January 2015 I emailed gemma masilela who is supposed to be my consultant and needed clarity on the extra insurance of oakhurst they added for me and no response. The premiums keep on increasing and that's not what I agreed on. On 3 February I sent an email to gamma masilela and ordered that my insurance be cancelled and to stop the deductions and no answer. I even complained at the ombudsman butnnothing changed. Please assist, I don't want this insurance anymore. I want it cancelled.
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dotsure.co.za's replyOfficial
02 Oct 2015, 09:26Hello zo02,
We apologise for the inconvenience caused.
The matter was referred to the relevant department and we can confirm that you were assisted with your concerns.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this.
Kind regards
The Dotsure Team
We apologise for the inconvenience caused.
The matter was referred to the relevant department and we can confirm that you were assisted with your concerns.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this.
Kind regards
The Dotsure Team
dotsure.co.za's reply02 Oct 2015, 09:26
Official
Hello zo02,
We apologise for the inconvenience caused.
The matter was referred to the relevant department and we can confirm that you were assisted with your concerns.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this.
Kind regards
The Dotsure Team
We apologise for the inconvenience caused.
The matter was referred to the relevant department and we can confirm that you were assisted with your concerns.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this.
Kind regards
The Dotsure Team