NG
Nerisa G

1 reviews | Active since Apr 2021

19 Sept 2023, 13:00

This company is a ****

1 star is even too much for them, the day I signed up they was so friendly and helpful, but the drama started when I wanted to claim, then All I ever heard from them was excuses. 1st they expect u to get someone to access ur stuff yet we pay them, now they say they don't cover my stove because it's a high level hob and it does not fall under house hold cover, now that my fridge has been assessed they say that it's ware and tare and it does not fall under the cover, I was so upset and wanted to cancel they hung up on me, I keep trying to call them back and I have no joy in them answering my calls. This is the worst service ever received, and will never recommend them to anyone, stay far from dot sure ****mers

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Replies (1)
dotsure.co.za
dotsure.co.za's reply19 Sept 2023, 14:38
Official
Hi Nerisa, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za