THIRD PARTY CLAIMS THROUGH DOTSURE #AWEFUL SERVICE

We have a third party claim with dotsure. It has been 4 weeks since our accident, which was not our fault. Dotsure's client has admitted that he caused the accident. We have emailed ALL the documentation they required. They say we need to follow up with them, which we do and they get back to us when it suits them. We have to beg them to get back to us. We work and cannot send emails every hour but we try as we do not get responses from them. Youbget pushed from one person to another. Surely you treat the person who was not in the wrong a little different considering they have been put out. Dotsure you treat people with no regard as to how the situation is effecting them. If I could choose no stars you wouldn't get one.