Third party claim - lack of service

Absolutely appalling service (or lack thereof) received from the Third Party Claims department. Judging from the other reviews. it appears to be the same people being complained about and yet the problems persist. I lodged a third party claim with Dotsure on 8 February 2024. A week goes by with no response. I tried calling Malikah Basson on numerous occassions and eventually got a hold of her supervisor, Lydia Victor, who then advised that Dotsure was unable to access the link on which the documents were sent. This is now 2 weeks since I initially submitted the documents to the nominated email address! On 6 March 2024, I again spoke to Lydia and was advised that the matter has been approved by the assessor. On 14 March 2024, I was unable to get a hold of Lydia and spoke to one of the call center agents, only to be told that I am not the only claim that they are dealing with!!! Lydia then returned my call on 19 March 2024, only to advise that they were awaiting further documentation from their client (documents which were initially submitted in him lodging the claim in the first place)! I was advised that the file was diarised for 22 March 2024 and Lydia would request that Malikah give me an update on that date (even if they still have not received the information from their client). Surprise, surprise! No communication received. I then communicated with the insured, who advised that he had not received any communication from Dotsure!! This was on 25 March 2024. On 26 March 2024, I received an e-mail from Lydia, advising that it was against Dotsure policy terms that I communicate with the insured that they are bust with negotiations and within their rights to hand back the right of subrogation! To date (27 May 2024) I have not received a single piece of correspondence from Dotsure. I had even copied in Lydia's supervisor (Yolandie Watson) in my correspondence, since 25 March 2024 and I have not received any correspondence from her either! Due to the lack of service I advise others to move their policies elsewhere - save yourself the pain of having to deal with these people! Pathetic customer service