MA
Medorose A

1 reviews | Active since May 2013

28 Aug 2023, 20:33

Think twice before joining Dotsure,day light *******.Stay away

Laptop was ****** out of my cupboard which was beyond my control.Got this as a gift but they were persistent to show proof that it was mine.2Aug a old memory card was put in my phone in order to look for pics which was submitted.After almost a month i was insulted by the interviewer which question my integrity.A day later claim was immediately rejected and all policies cancelled due to me being dishonest.Before the claim documents was submitted it was already rejected.My brother that bought me the gift was not even contacted.I followed up every single but for weeks they had excusea up until the cancelations 4 days later a R1000 was still deducted but yet they cancelled everything with imediate effectI want my money back.Only had 2 claims but the experience was the worst

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Replies (1)
dotsure.co.za
dotsure.co.za's reply29 Aug 2023, 09:16
Official
Hi Medorose, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za