kG
krishna G

1 reviews | Active since Dec 2010

08 Jun 2023, 13:54

THINK CAREFULLY BEFORE TAKNG OUT A POLICY WITH DOT INSURANCE, READ CAREFULLY BETWEEN THE FINE LINES OTHERWISE YOU CAN IN FOR A ROUGH RIDE THINKING OF GOING BACK TO DISCOVERY INSURANCE

My car was insured with discovery and I had one accident, no problems at all was sorted out immediately, someone suggested that Dotsure is cheaper rates, not realizing the nightmare I had to go through, through no fault of mine a reckless driver sc****d my car on n the passenger side both bumpers and the door and broke the rear view mirror, I reported it to the police station, sent them the case number, a few days later they ask me for a four page report from the police station and what a mission to find the head office,I am 72 yeas of age, then they wanted pictures of the damages, when I was insured with Discovery professionals assessed the damages, now the assessors want to send me to a panelbeater in booysens, they will fix my car have they found out the price of the original rear view mirror, photographs are very deceiving and my policy is not a cash pay out policy, I took the insurance to cover thinking it’s to cover all the costs after evaluation they still took out R2500 of what the car would cost to repair. THINK CAREFULLY BEFORE YOU TAKE OUT A POLICY WITH DOT INSURANCE, ALWAYS READ BETWEEN THE LINES, CHEAP INSURANCE IS RATHER EXPENSE, YOU THINK YOU HAVE PEACE OF MIND WITH DOT INSURANCE THINK NOT TWICE BUT TEN TIMES, EVEN THOUGH I TOLD THE LADY ON THE PHONE ITS NOT A PAY OUT POLICY ITS A FIX THE DAMAGES AND SHE STILL SAID SHE IS TRANSFERRING THE MONEY

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Replies (1)
dotsure.co.za
dotsure.co.za's reply08 Jun 2023, 14:12
Official
Hi Krishna, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za